Terms and Conditions

1. Acceptance of Terms

By accessing and using the Custom Golden Goose website (customgoldengoose.com), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials on Custom Golden Goose's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on our website
• Remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Custom Golden Goose at any time.

3. Product Information and Orders

Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Custom Orders

All custom sneaker orders are subject to the following conditions:

• Customization requests must be submitted through our official channels
• Custom orders typically take 2-4 weeks to complete
• Custom products cannot be returned unless defective
• We reserve the right to refuse custom requests that violate intellectual property rights

Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.

4. Payment and Billing

Payment is due at the time of order placement. We accept major credit cards, PayPal, and other payment methods as indicated on our website.

Order Confirmation

You will receive an email confirmation once your order is successfully placed. This confirmation does not guarantee product availability or final order acceptance.

5. Shipping and Delivery

Shipping Methods

We offer various shipping options including standard, expedited, and overnight delivery where available. Shipping costs and timeframes are calculated at checkout.

International Shipping

International orders may be subject to customs duties, taxes, and fees determined by the destination country. These charges are the responsibility of the customer.

Risk of Loss

Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier.

6. Returns and Exchanges

Return Policy

Standard products may be returned within 30 days of delivery in original condition. Custom products are only returnable if defective or if we made an error in fulfilling your order.

Return Process

• Contact our customer service team to initiate a return
• Products must be in original packaging with all tags attached
• Customer is responsible for return shipping costs unless the return is due to our error
• Refunds will be processed within 5-10 business days after we receive the returned item

7. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Custom Golden Goose or its content suppliers and is protected by copyright laws.

Trademark Notice

Custom Golden Goose and related marks are trademarks of our company. All other trademarks appearing on our website are the property of their respective owners.

User-Generated Content

By submitting content to our website (reviews, images, etc.), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

9. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks.

Prohibited Activities

• Attempting to gain unauthorized access to our systems
• Transmitting viruses, malware, or other harmful code
• Harassing other users or our staff
• Violating any applicable laws or regulations
• Engaging in fraudulent activities

10. Disclaimers and Limitation of Liability

Warranty Disclaimer

Our products are provided "as is" without any warranties, express or implied. We disclaim all warranties including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

In no event shall Custom Golden Goose be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses.

11. Indemnification

You agree to indemnify and hold harmless Custom Golden Goose, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these terms.

12. Termination

We reserve the right to terminate or suspend your access to our website and services at any time, with or without notice, for any reason including breach of these terms.

Effect of Termination

Upon termination, your right to use our website will cease immediately, but all provisions that by their nature should survive termination shall remain in effect.

13. Governing Law and Jurisdiction

These terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of New York County, New York.

Dispute Resolution

We encourage resolving disputes through direct communication. If formal legal action becomes necessary, both parties agree to submit to the jurisdiction of New York state and federal courts.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the new terms.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Custom Golden Goose regarding your use of our website and services.