Domestic Shipping (United States)
Processing Time
All orders are processed within 1-3 business days (Monday - Friday, excluding holidays). Custom sneakers may require additional processing time of 3-5 business days due to personalization requirements.
Orders placed after 2:00 PM EST will be processed the next business day.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | FREE on orders $300+ | ✓ Included |
| Express Shipping | 3-5 business days | $15.99 | ✓ Included |
| Priority Overnight | 1-2 business days | $29.99 | ✓ Included |
| Same Day (Select Cities) | Same day delivery | $49.99 | ✓ Real-time tracking |
Same Day Delivery Cities
Available in New York City, Los Angeles, Chicago, Miami, San Francisco, Boston, Washington D.C., and Philadelphia. Orders must be placed before 12:00 PM local time for same-day delivery.
International Shipping
We ship Custom Golden Goose sneakers worldwide using reliable international carriers. All international shipments include tracking and require a signature upon delivery.
Important: International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
Zone 1 - Canada
Delivery: 7-10 business days
Processing: 2-4 business days
Shipping: $25.00
Zone 2 - Europe & UK
Delivery: 10-15 business days
Processing: 2-4 business days
Shipping: $35.00
Zone 3 - Australia & New Zealand
Delivery: 12-18 business days
Processing: 2-4 business days
Shipping: $45.00
Zone 4 - Asia
Delivery: 10-16 business days
Processing: 2-4 business days
Shipping: $40.00
Zone 5 - South America
Delivery: 15-21 business days
Processing: 2-4 business days
Shipping: $50.00
Zone 6 - Rest of World
Delivery: 18-25 business days
Processing: 2-4 business days
Shipping: $55.00
Order Tracking
Order Confirmation
Receive confirmation email with order details
Processing
Your custom sneakers are being prepared
Shipped
Tracking number sent via email
Delivered
Package delivered to your address
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package using:
- The tracking link provided in your shipping confirmation email
- Directly on the carrier's website (FedEx, UPS, DHL, etc.)
- Your customer account on our website
🚚 FREE SHIPPING PROMOTION
Enjoy free standard shipping on all orders over $300 within the United States. International orders over $500 receive 50% off shipping costs.
Shipping Policies & Important Information
Address Requirements
Please ensure your shipping address is accurate and complete. We cannot be responsible for packages shipped to incorrect addresses provided by the customer. Address changes may be possible within 24 hours of order placement by contacting customer service.
Delivery Attempts
Most carriers will attempt delivery 2-3 times before returning the package to a local facility for pickup. You will receive notifications about delivery attempts and pickup instructions.
Weather and Holiday Delays
Shipping times may be extended during peak seasons (holidays) or due to severe weather conditions. We'll keep you informed of any expected delays via email.
Custom and Limited Edition Orders
Custom sneakers and limited edition releases require additional processing time of 5-10 business days. These handcrafted pieces are made to order and worth the wait for their exceptional quality and uniqueness.
Shipping FAQ
Yes, we ship to P.O. Boxes within the United States using USPS. However, express and overnight shipping options are not available for P.O. Box addresses. International P.O. Boxes are not supported.
Address changes are possible within 24 hours of order placement and before the item ships. Please contact our customer service team immediately at [email protected] or call +1-212-555-0189.
All shipments are insured. If your package is lost or damaged during transit, please contact us immediately. We'll work with the carrier to resolve the issue and will send a replacement or provide a full refund as appropriate.
Yes, signature confirmation is included with all Express, Priority Overnight, and international shipments. It can be added to Standard shipping for an additional $3.99.
Customs duties and taxes are calculated by your country's customs authority based on the product value, shipping cost, and local tax rates. These fees are the customer's responsibility and are collected upon delivery or at customs clearance.