Refund & Returns Policy

Return Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return, items must meet the following conditions:

• Items must be in original, unworn condition
• Original packaging, tags, and dust bags must be included
• Items must show no signs of wear, damage, or alteration
• Custom or personalized items are final sale and cannot be returned
• Limited edition or exclusive releases may have different return policies

Return Process

Returning your Custom Golden Goose sneakers is simple and straightforward:

Step 1: Initiate Your Return

• Contact our customer service team at [email protected]
• Include your order number and reason for return
• We'll send you a return authorization number within 24 hours

Step 2: Package Your Items

• Place items in original packaging with all tags attached
• Include your return authorization number in the package
• Use a trackable shipping method for your protection

Step 3: Ship Your Return

Send your return to:

Return Timeline

Here's what to expect after initiating your return:

Refund Information

Processing Time

Once we receive and inspect your returned items, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method used for the purchase.

Refund Amounts

• Full Refund: Items returned in perfect condition within 30 days
• Partial Refund: Items showing minor wear may receive partial refund
• No Refund: Items with significant wear, damage, or missing components

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the item was defective or we made an error.

Exchanges

We currently process exchanges as returns followed by new orders. If you need a different size or style:

1. Follow our return process for your original item
2. Place a new order for your desired item
3. We'll prioritize processing your new order once we receive your return

This ensures you get your preferred item quickly, especially for popular sizes and styles.

Defective Items

If you receive a defective or damaged item, please contact us immediately. We will:

• Provide a prepaid return label
• Rush a replacement or offer a full refund
• Cover all shipping costs
• Extend the return window if needed

International Returns

International customers can return items following the same guidelines:

• 30-day return window from delivery date
• Customer responsible for return shipping costs
• Items may be subject to customs processing
• Original duties and taxes are non-refundable

We recommend using a trackable shipping method and declaring the correct value for customs purposes.

Gift Returns

Items purchased as gifts can be returned by the recipient:

• Gift receipt or order confirmation required
• Refund will be issued as store credit
• Store credit can be used for future purchases
• Same condition requirements apply